Customer responsibility

The customer is ultimately responsible for reviewing the products specified by our designers and ensuring their suitability for their project.
Please take special care to consider the potential benefits and/or limitations of all elements of your specification, including but not limited to; handle design, integrated appliance location and worktop options. Should there be any concerns, please raise them with your designer as early as possible in the design process.
Although our team will always be happy to advise and guide you at all stages of the design process, a number of design decisions will be unique to your project and personal preferences. Due to the bespoke nature of our products, any amendments made to approved designs after the point of production drawing approval may result in additional costs and amended lead times.
All products are covered by the stated guarantees in our terms and conditions of sale only. The customer accepts that there are no additional guarantees or warranties given as part of this service.

Timelines

We ask that you keep your designer up to date with all working timelines throughout the design process, including delays experienced in other areas of your project as a whole.
There will be certain times during the course of this service when our designers will require some information from you to continue their work such as measurements, site conditions, imagery, approvals and payments. We will always endeavour to give the customer reasonable time to make decisions or provide such information, but please note that any delays in providing the required details could result in delays to your estimated delivery date.

For more information, see our full terms and conditions here.